Terms and Conditions

Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you and Pawtful ("we," "our," or "us") regarding your use of our website, mobile application, products, and services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting.

Description of Services

Pawtful provides personalized pet nutrition services, including:

• Customized meal plans for dogs based on breed, age, weight, and health conditions
• Fresh, human-grade dog food delivery services
• Nutritional consultation and advice
• Online platform for managing pet profiles and subscriptions
• Customer support and educational resources

Our Services are designed to provide high-quality nutrition for your pets, but they are not intended to replace professional veterinary care.

User Accounts and Registration

To access certain features of our Services, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your account information to keep it accurate and current
• Maintain the security of your account credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

You must be at least 18 years old to create an account and use our Services. If you are under 18, you may only use our Services with the involvement and consent of a parent or guardian.

Product Information and Orders

Product Descriptions

We strive to provide accurate and up-to-date information about our products. However, we do not warrant that product descriptions, pricing, or other content is accurate, complete, reliable, current, or error-free.

Order Acceptance

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Product unavailability
• Pricing errors
• Suspicious or fraudulent activity
• Delivery area restrictions
• Violation of these Terms

Pricing and Payment

All prices are subject to change without notice. Payment is due at the time of order placement. We accept various payment methods as indicated on our website. You authorize us to charge your payment method for all amounts due.

Delivery and Shipping

We offer delivery services to specified areas. Delivery terms include:

• Delivery schedules and timeframes are estimates only
• We are not responsible for delays due to circumstances beyond our control
• Someone must be available to receive the delivery
• Products must be refrigerated upon delivery
• Delivery fees may apply based on location and order size

Risk of loss and title for products pass to you upon delivery to the carrier.

Returns and Refunds

Due to the perishable nature of our products, we have specific return policies:

• Damaged or defective products may be returned within 24 hours of delivery
• We do not accept returns for products that have been opened or consumed
• Refunds will be processed within 5-7 business days
• Shipping costs for returns are the responsibility of the customer
• Subscription cancellations may be subject to notice periods

Health and Safety Disclaimers

Important: Our products and services are not intended to diagnose, treat, cure, or prevent any disease or health condition. You acknowledge and agree that:

• Our nutritional advice is for informational purposes only
• You should consult with a veterinarian before making significant dietary changes
• We are not responsible for any adverse reactions or health issues
• Individual results may vary
• You should monitor your pet's health and discontinue use if problems occur

If your pet experiences any adverse reactions, discontinue use immediately and consult a veterinarian.

Intellectual Property

All content on our website and mobile application, including but not limited to text, graphics, logos, images, and software, is the property of Pawtful or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works of our content without our express written consent.

Prohibited Uses

You agree not to use our Services to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Transmit harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our Services
• Use our Services for commercial purposes without authorization
• Resell or redistribute our products without permission

Limitation of Liability

To the maximum extent permitted by law, Pawtful shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, data, or use
• Business interruption
• Personal injury or property damage
• Emotional distress
• Any damages related to pet health issues

Our total liability to you for any claims arising from these Terms or your use of our Services shall not exceed the amount you paid to us in the 12 months preceding the claim.

Indemnification

You agree to indemnify, defend, and hold harmless Pawtful and its officers, directors, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from your use of our Services or violation of these Terms.

Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of our Services shall be resolved through binding arbitration in San Francisco, California, in accordance with the rules of the American Arbitration Association.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

Entire Agreement

These Terms constitute the entire agreement between you and Pawtful regarding your use of our Services and supersede all prior agreements and understandings, whether written or oral.

Contact Information

If you have any questions about these Terms and Conditions, please contact us: